Frequently asked questions

This is a tough one - we have talked to a lot of people and come down on the side of the best and fairest way to run adventures is simply this:

We take the whole cost of the vehicles, food, equipment, office and staff and divide it by the number of people that are likely to come on a given trip.

If less come we will take a hit and if more come we'll make a profit - lets hope we get it about right.

That's it.

If you are bringing two people you'll pay for two places on the trip, everyone takes up equipment, beds, seats and there is a finite amount of people we can look after in an adventurous setting.

The alternative would have been to charge people a premium to be a disabled adventurer in order to pass on a discount to the able-bodied carer.

We know some people have carers who are being paid to be with you and understand it is an additional expense to pay for their place. We would love, one day, to be able to fund the cost of this externally but alas we are not there yet. 

In some cases and certainly not most - we return to an accommodation block with spare beds where a carer could base themselves without taking up the spaces needed by the adventurers. In this case, we occasionally offer a non-participant price. You get fed, and accommodated the same as the other participants but do your own thing in the day.

We normally insist you are independently mobile with access to a car you can drive as part of the deal and able to get to us if care issues arise you are needed for. 

If the trip you want to go on is ages away: more than four months (112 days) away
You pay a third to reserve your space(s) right away
You pay a third to hold your space at four months (112 days)
You pay your final payment one month out (28 days).

If the trip is soonish less than four months (112 days)
You pay two thirds to reserve your place(s) right away
One third one month away (28 days)

If your adventure is soon - two months ( 48 days)
We will hold a place for you for ten days; then you need to pay the whole amount.

If you are paying a smaller amount (less than £120) we usually ask for payment in full, to save the hassle. If you need to cancel, we will refund the proportion of the payment that you wouldn't have been due to pay yet.

Once a due date for payment has past generally these charges are non refundable - though we will help out where we can. 

If you don't pay what you owe
1) We might sell your place to someone that is ready to pay
2) We will probably keep your deposit - thought we try to come to an arrangement (1 third)
3) We might keep your interim payment - effectively your 4-month deposit if you cancel with less than 4 months (112 days) notice
4) We know circumstances change and try to help - we do not, however, think we should replace what your travel insurance is for. So please take out travel insurance the day you book even for trips in the UK.
5) You cannot come if you still owe us money on the day we are due to start 

We give you a short window (two weeks or half the time to the event - whichever is shorter) to cancel or change your mind.

This is for you to have time to double-check the final details and transport arrangements etc.

This is also your window to take out travel insurance.

We expect you to insure yourself - it is silly not to.

We think of ourselves as a generous, friendly company but have little sympathy for people not being sensible.

After the grace period, we don't expect to be returning deposits or final payments after they are past their due date. Having said that we would do what we can to help out.

If there is a difficulty in insuring your trip - let us know, and we can probably sort something out.

We give you two weeks to change your mind (or half of the time between the payment date and first adventure day if its less than two weeks )- that's loads.

If you want to change your mind, we will bend over backwards to help out, adjust and make good but ultimately deposits are a financial promise. We reserve the right to keep your deposits in line with our payments plan (normally staged deposits). 

If you have paid in full and then cancell we will return the monies you paid above the required deposits and payments. As laid out in the Paying and Deposits Section

Sometimes for private  bookings, we might book accommodation or yachts on your behalf under separate terms and conditions. This is separate from the deposit and trip payments. We will return any privately booked refunds from suppliers.

A piece of advice. When you are booking for a group - get individuals money before it is due to us. You can typically easily add people later if they are late paying you.

Group bookings are per group, generally quoted on fixed numbers, if numbers drop and sometimes we can make a saving on staff and food etc. We'll give about 2/3rds of the reduced costs back. If we can't make a saving - we won't.

If you are buying individual places on an open trip - just buy your households. The booking system is straight forward so individuals can easily book themselves in and pay separately - cancellations are as per the payment schedule (usually 2 staged deposits and final payment) we will refund the undue portions if you paid in full.

We do everything we can to make trips run and would prefer not to be paid personally over cancelling, but unfortunately, we sometimes have to withdraw rather than damage the business.

If this happens, we will do our utmost to make it right.

We will offer a full refund for a cancelled trip (your separate travel costs should be covered by your insurance- get insured)

Often we will offer a voucher value higher than the costs of the trip as an apology.

Talk to us - we can pre-plan for this or arrange a shorter or less scary trial of the adventure in question. We are happy to arrange mini goes of things to check things are going to work for you.

We reserve the right to treat nervous cancellations as a change of mind.